Last updated: 20 August 2026

This Privacy Policy describes how EasiiDesk (“EasiiDesk”, “we”, “us”, or “our”) collects, uses, discloses, stores, and deletes information when you visit our website, use our ERP platform, or use our Meta / WhatsApp Business messaging services. This is EasiiDesk’s own privacy policy and applies to our website, products, and Meta developer app used for WhatsApp Business Messaging.

1. Scope

This policy covers information we process in connection with:

• The EasiiDesk website and marketing communications.
• The EasiiDesk cloud ERP platform (finance, inventory, HR, analytics, automation, and related modules).
• Our Meta app and WhatsApp Business Platform integration, including onboarding business customers as a Tech Provider, Embedded Signup, Cloud API messaging, templates, and webhooks.

If you are an end customer of a business that uses EasiiDesk to send or receive WhatsApp messages, that business is typically the controller of your conversation data. EasiiDesk processes that data on the business’s instructions to provide the messaging service.

2. Information we collect

2.1 Information you provide directly

• Name, business name, job title, and contact details.
• Email address, phone number, and postal address.
• Account credentials and profile information for the ERP.
• Support requests, sales enquiries, and other communications.
• Billing and payment-related details needed to provide the service (processed through our payment or billing providers where applicable).

2.2 Information collected automatically

• IP address, browser type, device type, and operating system.
• Pages viewed, referring URLs, and approximate location derived from IP address.
• Log data, timestamps, and diagnostic information used to operate and secure our services.
• Cookies and similar technologies as described in Section 9.

2.3 ERP and business customer data

When a business uses EasiiDesk ERP, we process the data that business stores in the platform, which may include employee, customer, supplier, inventory, financial, and operational records. We process this data to provide, maintain, and support the ERP service.

2.4 Meta, Facebook, and WhatsApp Business Platform data

When a business connects a Meta / WhatsApp Business Account through our app, we may receive and process:

• Meta Business Portfolio / Business Manager identifiers and related business account information.
• WhatsApp Business Account (WABA) identifiers, display names, verified names, and account status.
• Business phone numbers, phone number IDs, quality ratings, and messaging limits.
• WhatsApp Business Profile information (about text, address, email, websites, description, and profile photo).
• Message templates, template status, and related quality information.
• Webhook payloads for inbound messages, delivery status, template updates, account alerts, and similar events.
• Message content sent or received on behalf of the business, including text, media, location, contacts, interactive replies, and timestamps.
• WhatsApp user identifiers (such as phone number / WA ID) and profile names of people who message or are messaged by a connected business.
• Access tokens, webhook configuration, and other technical credentials needed to operate the integration.
• If a business uses coexistence / WhatsApp Business app onboarding, contact and message-history data that the business authorizes us to synchronize.

We request Meta permissions only as needed to operate WhatsApp Business messaging, including public_profile, whatsapp_business_management, and whatsapp_business_messaging.

3. Why we collect and how we use information

We use the information described above to:

• Provide, operate, and improve the website, ERP, and WhatsApp Business messaging services.
• Onboard business customers to the WhatsApp Business Platform and manage connected WABAs, phone numbers, and templates.
• Send, receive, store, and display WhatsApp messages and media on behalf of the business customer.
• Authenticate users, maintain accounts, and provide customer support.
• Process service communications, invoices, and product updates.
• Monitor security, prevent abuse, and comply with Meta, WhatsApp, and legal requirements.
• Analyze usage in aggregate to improve reliability and product quality.
• Respond to data access, correction, and deletion requests.

We do not sell personal information. We do not use WhatsApp or Meta Platform data to build advertising profiles, to retarget people on Facebook or Instagram, or for any purpose other than providing and supporting the business messaging and ERP services the customer has requested.

4. How we share information

We may share information with:

• Meta Platforms, Inc. and WhatsApp: to operate the WhatsApp Business Platform, authenticate accounts, send and receive messages, and comply with Meta Platform Terms and WhatsApp Business policies.
• The business customer: end-user WhatsApp conversation data is made available to the business that owns the connected WhatsApp account.
• Service providers: hosting, infrastructure, email, analytics, and support vendors who process data only on our instructions and under confidentiality obligations.
• Professional advisers and authorities: when required by law, legal process, or to protect rights, safety, and security.
• Business transfers: in connection with a merger, acquisition, or similar corporate transaction, subject to appropriate safeguards.

We do not share Meta or WhatsApp data with unauthorized third parties, and we require business customers to obtain required opt-in before messaging people on WhatsApp.

5. Data retention

We retain information only as long as needed for the purposes described in this policy, including to provide the service, resolve disputes, enforce agreements, and meet legal, tax, and Meta platform obligations.

• Website enquiry data is retained for as long as needed to respond and follow up, then deleted or anonymized.
• ERP account data is retained for the life of the customer account and a limited period afterward for backup, billing, and legal compliance.
• WhatsApp message content, media, and related webhook data are retained as needed to deliver the messaging product to the business customer, then deleted according to the customer’s settings, our retention schedule, or a valid deletion request.
• Access tokens and technical credentials are stored securely and revoked or deleted when the integration is disconnected.

6. How to request that your data be deleted

You may request deletion of your data at any time. To do so:

1. Email sales@easiidesk.com with the subject line “Data Deletion Request”.
2. Include the name, email address, phone number, and (if applicable) WhatsApp Business Account or Meta app user details associated with the data.
3. We will verify the request and delete or anonymize the data we hold, unless we must retain a limited copy for legal, security, or accounting reasons.

Step-by-step instructions are also published on our Data Deletion page. Business customers can disconnect their WhatsApp integration from EasiiDesk and request deletion of connected WABA data. End users should also contact the business they messaged, because that business may hold a separate copy of the conversation.

7. Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data.
• Object to or restrict certain processing.
• Request a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact sales@easiidesk.com. We will respond within a reasonable period and as required by applicable law.

8. Security

We use administrative, technical, and organizational measures designed to protect information, including access controls, encryption in transit, restricted staff access, logging, and regular backups. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Cookies

Our website may use essential cookies to operate the site and optional cookies or similar technologies to understand usage. You can control cookies through your browser settings. Blocking some cookies may affect site functionality.

10. International transfers

EasiiDesk is based in India and may serve customers in other countries, including the UAE. Information may be processed in India and in other locations where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.

11. Children’s privacy

EasiiDesk services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take steps to delete it.

12. Third-party services and Meta Platform Terms

Our Meta app complies with the Meta Platform Terms, Developer Policies, and WhatsApp Business Messaging Policy. Use of Meta products is also subject to Meta’s and WhatsApp’s own terms and privacy policies. We do not control Meta’s processing of data on its platforms.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of our services after an update means you should review the revised policy. Material changes will be highlighted on this page or communicated to account holders where appropriate.

14. Contact us

For privacy questions, data access requests, or deletion requests, contact: